Return & Exchange Policy

At Homganic, we are committed to providing high-quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, we are here to help with returns and exchanges. Please review our policy below.

1. Eligibility for Returns

You can return or exchange eligible items within 7 days of receiving your order. To qualify for a return:

• Items must be unopened, unused, and in their original packaging.
• Items must be in the same condition as when they were delivered, with all labels and packaging intact.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Due to the nature of our products, certain items cannot be returned. These include:

• Opened or used items.
• Items that are perishable, have short shelf lives, or have been exposed to contamination.
• Products damaged due to improper handling after delivery.

3. Return Process

To initiate a return, please follow these steps:

1. Contact us at info@homganic.com within 7 days of receiving your order, providing your order number and the reason for the return.
2. Our team will review your request and provide a return authorization, along with instructions on how and where to send the items back.
3. Pack the items securely in their original packaging to prevent damage during shipping.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

• Approved refunds will be processed within 7 business days and applied to your original payment method.
• Rejected returns will not be refunded if the product has been opened or does not meet the return criteria. Rejected items will be sent back to you.

Please be aware that processing time for refunds may vary depending on your bank or credit card company.

5. Exchanges

If you wish to exchange an item, please contact us at info@homganic.com within 7 days of receiving your order. We will assist you with the process of returning the item and shipping the replacement.

Exchanges are subject to product availability. If the item you want to exchange is out of stock, we will issue a refund instead.

6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately at info@homganic.com with details and photos of the damage. We will provide instructions on how to return the item and send a replacement or process a refund, including covering return shipping costs if applicable.

7. Return & Exchange Exceptions

For items purchased during promotions or special offers, different return and exchange terms may apply. Please refer to the specific terms during the promotion period.

8. Contact Us

If you have any questions about our Return & Exchange Policy or need assistance, please contact us at:

Homganic
Email: info@homganic.com