If you receive an item that is different from what you ordered, we sincerely apologize for the inconvenience. Please contact our customer support team as soon as possible with your order number and details of the incorrect item. To expedite the process, we may ask for a photo of the wrong product. Once we verify the mistake, we will arrange for a replacement to be shipped to you immediately. We will also provide a prepaid return shipping label to send back the incorrect item, at no cost to you. If the item you originally ordered is no longer available, we will offer you a refund or an alternative product. Your satisfaction is our priority, and we are committed to resolving any issues as quickly as possible.